Username: Your flat/plot number exactly as registered — e.g. R1/107/02, R4/1/1, Plot/50/1
Password: Your 10-digit phone number without country code — e.g. 9876543210 (not +91 or 091)

If you're unable to login, contact the society admin to verify your registered flat number and phone.

Yes! After logging in, click on your avatar (initials circle) at the top-right corner of the page. From the dropdown menu, select "Change Password".

We strongly recommend changing your password after first login. The default phone-number password is meant for one-time setup only. Choose a strong password that only you know.

Contact the society admin. They can reset your password back to your registered phone number, after which you can login and set a new password.

Your bill = Units consumed × Rate per unit.
Units = Current meter reading − Previous reading.
The rate is set per billing cycle and can be either a fixed rate or a dynamic rate based on actual DG running cost divided by total units consumed by all flats.

Fixed Rate: A pre-decided rate per unit (e.g. ₹24.50/unit) that remains constant.
Dynamic Rate: Calculated from the actual DG expenses of the cycle (fuel, maintenance, etc.) divided by total units consumed by all flats. This gives a fair per-unit cost based on actual running costs.

You only pay for what you use. If your meter shows 5 units consumed, you pay 5 × rate. There is no minimum charge — lower usage means a lower bill.

Higher usage means a proportionally higher bill. The per-unit rate is the same for everyone, so you pay fairly based on your actual consumption. If you'd like to reduce usage, consider switching off non-essential appliances during DG hours.

Pro-rata billing applies when your meter reading covers a different number of days than the billing cycle.

For example, if the billing cycle is 30 days but your reading was taken after only 20 days, your actual usage for those 20 days is scaled up to estimate 30 days of usage: Example: You consumed 40 units in 20 days. The cycle is 30 days.
Adjusted = (40 ÷ 20) × 30 = 60 units billed.

This ensures fair billing when readings don't align exactly with the cycle dates. You'll see a Pro-Rata label on such bills with the day ratio shown (e.g. "20/30 days").

From May 2026 onward, the monthly opening target for each flat is:

• ₹10000 as electricity advance for backup bill charges
• ₹0 towards essential services and shared operating costs

This amount should normally be paid by the end of the previous month. For example, the May target should ideally be received by the end of April, and 1 May should be treated as the last date so the team has sufficient working funds to keep services running.

The system now shows your current advance balance and the top-up needed to restore your balance back to the monthly opening target.

Example: if your current advance balance falls to ₹1,000 and the monthly target is ₹10000, the app will show the shortfall as Top-up Needed so that your balance comes back to the same monthly target.

The due date for a regular generated bill is usually kept within 3 days of bill generation.

The month-start advance target should normally be funded by the end of the previous month, with the 1st of the month as the last date, so there is enough balance available to run essential services and diesel-backed supply without interruption.

Advances are meant to be used against future DG bills. Refunds are generally not processed because the money is needed for DG operational costs. Your advance balance is adjusted as bills and shared operating charges are applied, and you can check the remaining balance in the system at any time. If the balance drops below the current month-start target, the app will show the shortfall as Top-up Needed.

1. Login with your flat number and phone number
2. Go to Submit Payment or use the payment details shown on your bill page
3. Select the bill, enter payment details (date, amount, UPI/bank ref)
4. Upload a screenshot of the payment
5. The admin will verify and mark it as confirmed

If your payment is rejected, a reason will be shown. Common reasons: wrong amount, unclear screenshot, duplicate submission. Please resubmit with the correct details. If you believe it's an error, contact the admin.

No. The QR codes on this site generate a direct UPI payment link — they are not connected to a merchant payment gateway (like Razorpay or PhonePe Business).

This means the system cannot automatically know whether a payment succeeded or failed. That's why you need to:

1. Make the payment using any UPI app
2. Upload a screenshot of the successful transaction
3. Wait for the admin to manually verify and confirm your payment

At the end of each billing cycle, the DG meter for each flat is read. The previous reading (last cycle's end) and current reading are recorded. Units consumed = Current − Previous. This is used for bill calculation.

Contact the admin immediately. Readings can be corrected before bills are generated. Once bills are generated, the admin can use Regenerate Bills after correcting the reading to recalculate with the updated values.

Status	What It Means
OK	Meter is functioning normally. Readings are recorded as usual.
FAULTY	Meter is giving inconsistent or unreliable readings. These meters are being replaced. Once a new meter is installed, readings and billing will resume from the next cycle.
NOT WORKING	Meter has stopped working entirely. No bill is generated until the meter is replaced and actual readings can be taken. Only the configured fixed upkeep / essential service component applies.
NEW	A new meter was recently installed. The reading counter starts fresh from 0.

When the admin records a meter reset (new meter installation), the system:

• Records the final reading on the old meter
• Marks the meter status as NEW
• Resets the previous reading to 0 for future billing cycles
• Generates a bill for any remaining units on the old meter (if applicable)

Your billing history and past readings are fully preserved. Only the starting point changes for future readings. You'll see a note on the readings page indicating when the reset happened.

We considered this, but calculating a fair "average" isn't possible right now:

• No baseline data — These meters haven't recorded any readings, so there's no consumption history to base an average on. Using someone else's average would be unfair since every flat's usage varies (occupancy, appliances, hours at home).
• Our plan — We are in the process of getting these meters replaced. Once the new meters are installed, we'll take a fresh starting reading, monitor for a full billing cycle, and generate the bill based on actual usage only.
• Fairness first — We'd rather bill accurately later than guess now and overcharge or undercharge anyone.

These flats will be billed from the next cycle once new meters are in place and real readings are available.

Vacant flats have no one living there — zero DG consumption. Billing them for electricity wouldn't be fair since no power was used.

However, every flat still pays the configured fixed upkeep / essential service amount for that cycle regardless of occupancy. This contributes toward common area maintenance (lift standby power, lighting, pumps, etc.).

Flats connected to PSPCL (Punjab State Power Corporation) draw their electricity from the grid, not from the society's DG set. Since the DG meter doesn't register their consumption:

• Their DG meter reading stays at 0 units
• They are correctly billed ₹0 for electricity + the configured fixed upkeep / essential service amount only
• They pay PSPCL directly for their actual power usage

Once these flats switch back to the society's DG supply, their meters will start recording and they'll be billed normally from that cycle onward.

DG (diesel generator) electricity and PSPCL grid electricity are fundamentally different:

	PSPCL (Grid)	DG (Diesel)
Fuel	Coal/hydro (subsidized)	Diesel @ ₹90+/litre
Scale	Millions of consumers	~200 flats
Infrastructure	Govt-funded	Society-funded
Typical rate	₹8–9/unit	₹40–55/unit nationwide

₹44.50/unit is actually on the lower side for DG power. Many societies in Chandigarh/Mohali pay ₹50–60/unit. The rate is purely cost-recovery — total DG expenses (diesel, DG maintenance, DG operator) divided equally by total units consumed. No one profits from this.

The advance was never meant to cover all DG costs indefinitely. It was an emergency fund / security deposit to ensure the society has working capital to pay for diesel, DG maintenance, and DG operator upfront.

• Your available advance balance reduces as bills and operating charges are adjusted against it
• The app now shows the top-up needed to restore your balance back to the current monthly target
• If your balance falls, you need to add only the shortfall required to bring it back to the target amount

We are actively identifying bottlenecks and cost drivers in the current DG expenses. If the situation warrants, we will call a General House meeting and propose to stop further advance deductions to avoid a money crunch for residents. Any such decision will be taken collectively with everyone's consent.

We are intentionally keeping shorter ~10-day billing cycles to maintain full transparency during this initial phase. This was approved in the General House meeting.

• Shorter cycles let residents track expenses closely and raise concerns quickly
• Any billing errors or anomalies are caught early — not after 30 days
• It allows the committee to identify cost bottlenecks in real time
• Once the situation stabilizes, the cycle duration can be revisited collectively

This amount is not a water bill. It is a fixed upkeep cost / essential service amount per flat that covers common area electricity and shared operating costs — lifts, parking lights, street lights, water pumps, DG rent, technician support, security support, and similar society-running expenses.

This amount is deducted from total DG expenses before calculating the per-unit rate. Without it, the per-unit rate would be even higher. Every flat pays this regardless of their individual DG consumption.